Returns and Refunds
We have a 14 day return policy, which means you have 14days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. If the product was sold sealed at high value the product will have to be returned in exactly the same condition so it can still be sold as sealed/graded. You will also need the receipt of proof of purchase. If the item was pre-owned the item must be in the same condition sent out. If an item is received in a different condition, your return may be rejected.
We always record the packaging process of your product before being shipped with all serial numbers being recorded with your full address in the video for our reference and any legalities.
This can be requested as proof of the product quality before requesting a refund and is made to cover any issues.
To start a return, you can contact us at email@example.com .
If your return is accepted, you are responsible for the return shipping costs. We can provide a shipping label and deduct those funds from the total refund amount. Just request a return label and accept the costs when you email us. Items sent back to us without first requesting a return will not be accepted. Once the return is accepted, the item(s) must be shipped back before the 14 day return period. If you request a return on day 10 of receiving the product, then accepted on day 12, you now have 2 days to ship the item back or the return will be declined.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like products that were sold as New (sealed) and have been opened by the buyer, or if the buyer damaged the product, they cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get the product that you what is to return the item you have, and once the return is accepted, make a separate purchase for the new item you have in mind.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for PayPal, your bank account or credit card company to process and post the refund to you.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com